Return & Refund Policy
There will be no refund made on purchases of Lectures-on-Demand or Clinical Videos unless the order was duplicated in error (the customer was charged twice for viewing the same lecture or clinical video)
If the item is still sealed in the original packaging, Allon4doctors will exchange it or offer a refund based on the original method of payment. Products from opened packages will only be exchanged if deemed defective.
In the case of a defective product, another item of the same product will be shipped at Allon4doctors expense. The product must be returned within seven (7) days and deemed defective by Allon4doctors Customer Support in order to be eligible for a replacement.
If you discover what you believe is a product defect, please contact Allon4doctors Customer Support at firstname.lastname@example.org . Such a defect, if any, is covered under the terms of your product”s warranty.
Please refer to the warranty information and other supporting documentation that was shipped with your order. (
Electronic Software Downloads:
Using a valid Allon4doctors Account, you can select downloadable software products for purchase in the Allon4doctors catalog. At the time of checkout, we will obtain an authorization on the credit card you have provided.
Once credit card authorization has been received, you will receive instructions in the form of a link to begin viewing your Lecture-on-Demand and/or Clinical Video.
If the transmission is interrupted in any way, you can use your Allon4doctors account and password to begin the process again. Once you complete your order, you will receive a separate email acknowledgment that provides information about your purchase.
If Allon4doctors cannot obtain authorization to charge the credit card submitted, Allon4doctors will send instructions, via email, for completing the purchase. Please read the product information for Electronic Software carefully.
Software purchases are non-refundable. Electronic Software Sales Tax Applicable sales tax will be charged for software purchases where required by local law based on the jurisdiction in which the purchaser resides.